FAQ for Resellers
Image Bank
We’re here to support your marketing efforts! Access our image bank for a selection of beautiful high- and low-resolution images, perfect for your webshop, signage, or social media. We just ask you to tag us @bergspotter or use #bergspotter when sharing. Simply sign up here to get started with the image bank.
Print your own Price Lists
For in-store display, easily print customisable price lists on A4 paper to share Bergs Potter product prices with customers. Place them directly on shelves beside our pots to keep everything looking tidy and on-brand. Find printable pricelists here
Price List, Order Form & Catalogue
To request your price list or order form, please email your local sales representative. The order form provides a clear overview of available products, prices, case pack sizes, colours, and RRPs. It’s designed for ease of use—simply download, enter the desired case pack quantities, and the order total will update automatically.
We’d also invite you to shop directly through our B2B shop. To get access please fill in this request. Browse our full catalogue here.
For US customers
Certain items may be available only from our Danish warehouse. If you’d like to place an order for these items, simply let us know, and we’ll provide the order sheet along with details on freight costs and estimated delivery times (typically 4-6 weeks after order confirmation). Request order sheet form.
Gift Boxes
We offer select products packaged in beautiful gift boxes – ideal for holidays, birthdays, or Mother’s Day. Make gift-giving easy with these ready-to-present options.
Return Policy
All sales are final. If you change your mind about an item after it’s shipped, unfortunately, we’re unable to offer refunds. We encourage you to carefully review your order before confirming.
Freight & Shipping
Please note that orders require full box quantities, as we are unable to split case packs. All shipments are currently sent on pallets to ensure safe delivery. Our pots are sold as pot-and-saucer sets, except the Hoff Collection, where you can mix and match. For details on minimum order quantities and freight prices, please contact your local sales representative.
Shipping Time Estimates
• US: Orders ship approximately 5-7 days after order confirmation.
• EU: Orders ship approximately 5-7 days after order confirmation.
• UK: Orders ship Thursday every week.
• CA: Orders ship approximately 5-7 days after order confirmation del. time is 4-6 weeks.
Breakage & Quality Concerns
While we take great care with packaging, it’s possible that a pot or saucer may chip or break in transit. Should you notice any damage to the boxes or product upon delivery, please make a note of these details on the Bill of Lading (BOL). If breakage occurs, kindly email Bergs Potter Sales Support at support@bergspotter.com with photos and a list of the affected items. If the claim is valid, we’ll provide a credit for the broken pieces. If any item doesn’t meet our quality standards, please reach out to us at the same email.
Our Pots
Discover our collection of premium terracotta pots, available in a range of sizes, from bookshelf-friendly to majestic outdoor planters. Crafted with high-quality materials, our raw terracotta pots are breathable, durable, and naturally insulating, promoting healthy plant growth. We also offer a variety of glazed pots, double-dipped to achieve rich, vibrant colours. See our collections here
Saucers & Silicone Protection
All of our signature raw pot collections (except the Hoff Collection) come with a raw saucer treated with a silicone layer, making them suitable for both indoor and outdoor use. This silicone coating prevents water seepage, protecting surfaces from stains.
For tips on planting in terracotta pots, check out our Planting Guide.
We recommend placing small pot feet under the saucers of our larger pots to prevent condensation marks on wooden floors.
Pot Feet & Winter Care
Pot feet are essential for maintaining proper drainage in any outdoor pot, allowing excess water to escape easily through the drainage hole. By slightly elevating the pot, they also help prevent moisture buildup, which is crucial for protecting plant roots and minimising insect activity around the base. Our pot feet are crafted to pair beautifully with all our large outdoor collections, adding both function and a touch of elegance. For pots left outdoors in winter, pot feet provide vital airflow beneath the base, helping them endure the colder months. Explore our Winter Care Guide for more tips on keeping your pots in top condition year-round.
