Terms & Conditions

Credit terms

Bergs Potter’s prices, fees and order requirements are structured so that we can offer our customers fair prices and enable us to maintain back-up inventory and delivery facilities to meet their reasonable needs. By placing an order with Bergs Pottery, you agree to all our terms and conditions.

Returns

Items must be unused and in the condition in which it was received including protective wrapping or box without any retail markings or prices. Customer is responsible for all return shipping charges.

Cancellation of order

We offer free cancellation of your order before initiation of shipment.

For any cancellations, contact us as soon as possible via phone or email.

Price

All prices are subject to change without notice.
All prices are $USD.
We make every effort to provide accurate, complete, and current information on the Site. However, on occasion, some information may be incomplete, incorrect, or inaccurate. Any such errors are unintentional, and we apologize for them. We reserve the right to amend, correct or update information on the Site at any time. In the event that any product listed on the Site shows incorrect information due to photographical error, typographical error, error in pricing information, or error in sizing information, Bergs Potter shall have the right to refuse or cancel any order placed for the product listed with incorrect information, whether or not the order has been confirmed and a credit card charged. If a credit card was already charged for the purchase Bergs Potter shall issue a credit to the credit card account in the amount charged. We reserve the right to refuse any order placed with us.

Damage

Our products are carefully inspected before leaving our warehouse. All merchandise must be inspected immediately upon receipt, and any claims must be reported to Bergs Potter within 7 days of receipt. Please keep any damaged products and packing materials for inspection. Any visible damage should be noted upon the delivery receipt that is signed and given to the driver. A copy of this should be included with your claim.

Variation of Pieces and Colour

All dimensions are approximate. Styles and sizes may vary slightly. Because our pieces are handmade, the following characteristics are common: slight colour and size variation; smudges; kiln kisses; and/or fingerprints. Due to the mineral composition of the soil from which our terra cotta is made, it is common for the pots to have whiteness on the surface. There is no guarantee that each pot will be exactly the same shape and colour. All our products are made to the highest quality standards.

Our quality standards

At Bergs Potter we carefully evaluate each and every product we sell before it leaves our storage. We are passionate about our products and closely oversee the production.
In developing our standards, we research everything from clay, color and the production itself.

Delivery

Drivers will assist where circumstances and time allow. The customer is expected to have someone to receive and help unloading in a timely manner.

Overdue Invoices

1.5% late fee per month will apply to all invoices overdue.

Contact Information

Information we collect. We may collect the names and user names of our customers. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information.